"What? …how could you not know about the meeting? I emailed you the information."
"How could you not know the purpose of the meeting? It was in the E-news."
"Why didn’t you come to the celebration? I sent you an E-vite."
"Didn’t you receive the Text alert?"
"Late again! You should have been able to plan for the meeting it was on the Google Calendar."
Sound familiar? Well, if you live in the same world I do, one or more of those questions/situations confronts you at least once in
25 hours. (Would that extra hour really make a difference?) Just as early man and woman put words and meaning to sound and struggled
to be understood, we face the same challenge today – being understood. Everyday I try to improve the way I communicate …sometimes
successfully, sometimes not so. Today the task is easier and faster…. or is it? I tap a few characters on my smart-phone or computer
to send a message to everyone on my address list and go about my business knowing "the message" is out, delivered, and
understood. Maybe or maybe not.
Just to make sure I’ll write and publish it as a memorandum or policy then everyone will know for sure what the policy is.
Then to insure complete understanding I’ll just tell you. I’ll get up on the podium, behind the lectern and say it, and you hear
it … message delivered. Maybe, maybe not.
None of these communication methods guarantees delivery with the message received and understood as intended. As Toastmasters we
know (or should know) none of these methods is the panacea so we keep working to solve the complexity of human communication. This
is difficult enough in our own club where we most often use the same language base …